At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Essential Job Functions

• Evaluates and develops onboarding processes to improve onboarding experience for new hire providers or locums, specifically around appropriate Epic charging workflows and revenue cycle responsibilities.

• Must have refined interpersonal skills to effectively interact with physicians and physician leaders

• Works collaboratively with revenue cycle and market leadership to identify opportunities in workflow processes to support market KPIs as it relates to front end revenue cycle responsibilities

• Works closely with revenue cycle and market leadership to identify opportunities to develop and implement new operational workflows to maximize efficiency and optimize revenue

• Evaluates and develops referral management processes in accordance with system preferences and workflow processes to ensure maximum efficiency and to optimize collections

• Supports education and training of managers and associates in collaboration with revenue cycle owners and applications. (i.e., EHR system, Billing and Coding, Patient Access, etc.)

• Evaluates and develops workflow processes to minimize registration errors associated with preventable first pass and final denials

• Demonstrated ability to coordinate educational activities related to physician coding, data collection, procedure development, and workflow optimization.

• Supports identified challenges within practices and collaboratively works with appropriate system support teams to find resolution and create/implement effective workflows

• Supports special projects/assignments as required by revenue cycle and market leadership

• Maintains understanding and working knowledge of systems related to medical group operations and revenue cycle initiatives

• Provides Ad Hoc reporting as needed to support leadership

Licensing/Certification

Certified Professional Coder (CPC) or coding/billing certification (Required)

Education

High School Diploma or GED (required)

2 Year/ Associates Degree (preferred)

Work Experience

3 years medical operations, revenue cycle or related field (required)

5 years medical operations, revenue cycle or related field (preferred)

Skills

Knowledge of Epic EHR & RCM systems and associated data mining preferred

Coding certification or prior coding and billing experience preferred

Detailed understanding of revenue cycle workflows and concepts

Knowledge of medical office procedures including use of EHR, patient flow, provider charging, billing, and coding concepts, referrals, onboarding of providers preferred

Proficient in Microsoft Office, Excel, Visio, PowerPoint, Teams, Zoom preferred

Strong time management skills

Excellent written and oral communication skills

Positive, confident virtual presence

Demonstrates ability to work independently and as a team

Organized and highly motivated

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com