Resolve Crisis Services is looking for a Crisis Clinician Supervisor to oversee our team of Crisis Clinicians in the Mobile Expansion department, where you'll make a real difference in the lives of individuals facing mental health crises in our community. You'll collaborate closely with various community programs, including mental health providers, homeless services, drug and alcohol support, and law enforcement. Our team was specifically designed to offer quicker responses and foster strong connections with community members experiencing such challenges. This approach aims to minimize adverse outcomes like unnecessary hospitalization or involvement with the criminal justice system.

This position will include a combination of daylight and evening hours, Monday through Friday. This role is not just meaningful; it's also incredibly dynamic and engaging. Join us in making a positive impact every day!

For more information on resolve visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

Purpose:

Under the direction of the Crisis Program Coordinator this position is responsible for assisting in the consumer service and clinical services. Primary responsibility is answering calls from community professionals and persons to the Call Center. This includes, but is not limited to, answering question, call routing, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all calls previously mentioned.

Responsibilities:

• Works with the Clin III to increase staff retention, manage or address staffing corrective actions

• Provides supervision

• Provides oversight of staff development/ training, building initiatives

• Works with the training team to develop trainings for staff, new hire onboarding/ orientation

• Participates in case consultation(s)

• Works with the Clin III to increase the expansion in walk in/ residential, decrease overtime across the departments

• Identify areas of improvement and or need IE CACTIS is walk in/ residential program

• Collaborates with senior leadership

• Participates in high utilizer meetings

• Manages crisis situations effectively

• Participates in building wide meetings with senior leadership.

• Project and Program analysis

• Oversight and participates in building wide quality initiatives

Master’s Degree in Psychology, Counseling or Social Work with four years crisis experience. Preferred experience includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.

Experience in mental health crisis intervention, case management, or in home therapy preferred.

Excellent, recovery-oriented interpersonal relations

Licensure in social work or professional counseling is preferred.

Licensure, Certifications, and Clearances:

· Cardiopulmonary Resuscitation (CPR)

· Comprehensive Crisis Management (CCMC)

· Act 31 Child Abuse Reporting with renewal

· Act 33 with renewal

· Act 34 with renewal

· Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran