call center legal intake specialist.

• palm beach gardens , florida

• posted may 13, 2024

job details

summary

• $35,360 - $37,440 per year

• permanent

• high school

• category office and administrative support occupations

• referenceAB_4533861

job details

As a Call Center Legal Intake Representative, you will be responsible for efficiently and effectively handling inbound calls from individuals seeking legal representation. Your primary objective will be to gather essential information from callers, assess their legal needs, and appropriately route their inquiries to the relevant legal professionals within the organization. You will serve as the frontline representative of our legal services, providing exceptional customer service while adhering to legal and ethical guidelines.

salary: $35,360 - $37,440 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Answer incoming calls from individuals seeking legal assistance promptly and professionally.

• Engage callers in structured intake interviews to gather essential information about their legal issues, including the nature of the case, relevant details, and contact information.

• Evaluate callers' legal needs and determine the urgency and seriousness of their inquiries.

• Educate callers about the legal services offered by the organization, including practice areas, available resources, and next steps in the intake process.

• Accurately record caller information, case details, and other pertinent data in the intake system or client database.

• Appropriately route calls to the appropriate legal professionals or departments based on the nature of the legal issue and the organization's protocols.

• Handle sensitive caller information with the utmost confidentiality and discretion, adhering to legal and ethical standards.

Skills

• Call Center

• Call Center Support

• Basic Software Skills

• Telephone Etiquette

• Active Listening

• Typing Skills

• Basic Computer Skills

• Verbal Communication

• legal intake

• Empathy

• Follow-up

• Written Communication

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

KR

kyrstie remington

• kyrstie.remington@randstadusa.com