Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

As a Technology Engineer within PNC's Technology organization, you can sit in Pittsburgh PA, Strongsville OH, Phoenix AZ, Birmingham AL or Dallas TX.

Primary Job Requirements:

• We are seeking an experienced IBM i / iSeries / AS/400 engineer

• Must have thorough knowledge of IBM i 7R3 and 7R5

• Must have experience upgrading-in-place LPARs from 7R3 to 7R5

• Experienced in a Virtual Tape Library solution (DSI preferred)

• Ability to restore completely an IBM i system from backups using BRMS

• Must be experienced programming in CL and/or RPG and/or SQL

• Experience in installation and maintenance of ancillary 3rd party software such as messaging, scheduling, security, and replication software (QEDD)

• Must be experienced in downloading and applying IBM i PTFs (patches)

• Must be experienced in downloading and applying IBM Power firmware (Power 10 experience preferred)

• Must be experienced in patching and upgrading IBM HMCs

• Must be experienced in BRMS (backups) scheduling, vaulting, and troubleshooting failed backups

• Experienced in managing IBM DS9500 SAN storage

• Support of application developers and troubleshooting of system issues as required

• Thorough knowledge of TCP/IP protocol and ports

• Experience making applications communicate in a heavily firewalled environment

• Creation, maintenance and reporting on user profiles; system security

• Experience with exit point security management software such as Assure Security System Access Manager. Familiarity with securing network protocols, SQL statements, sockets, jobs, etc.

• Must be willing to work occasional off hours and weekends when required to support business needs

• Must be willing to participate in a rotating 24x7 on call rotation

Expected Deliverables:

• Produce a written guides detailing the steps to:

o download and perform IBM i system upgrades (7R3 to 7R5)

o perform complete system restores (bare metal recovery) from BRMS backups

o download and apply IBM i operating system PTFs (patches)

o download and apply HMC major upgrades

o download and apply HMC minor updates

o download and apply IBM System firmware

• Must be able to produce written guides detailing:

o Human and non-human (service) profile creation and maintenance, including the rules governing passwords, security, etc.

• Conduct a review of the major in-house programs running at PNC, and produce run books for the following:

o A run book of the programs used for nightly, weekly, monthly and yearly backups

o Business Continuity / Disaster Recovery Failover Procedures

o Other in-house programs

• Produce a run book for maintenance of the Trust Accounting (TRC) application

• Other run books as required

• Program reports detailing human and non-human user profiles who can access each system

o Produce run books detailing the maintenance of the reports

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leverages technical knowledge and industry experience to design, build and maintain technology solutions. Assists with selecting appropriate platforms, integrates and configures solutions.

• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.

• May provide consultation on common issues and best practices for junior staff.

• Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.

• Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Consulting – Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.

Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.

Emerging Technologies – Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.

Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.