Job Description

Employment is conditioned upon continuance as a student in a college or graduate school within a year or more prior to graduation because the position requires at least a year of service while enrolled in a degree program.

The TLC's Licensing and Standards Division is responsible for the review and credentialing of all members of TLC-regulated industries ranging from yellow taxi drivers to base owners. The Division strives to provide a high level of customer and client services for our licensees so that they can provide a safe, comfortable and convenient ride for their passengers.

TLC's Licensing and Standards Division is seeking dynamic and motivated individuals to help the Division continue its work to develop a modern, innovative approach to Licensing processes with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. Duties will include but may not be limited to the following:

Process and Data Analysis:

• Commitment to the mission of advancing better customer service in government agencies through data-driven strategic planning;

• Conduct qualitative research to understand the issues at their fundamental core;

• Mine existing data sources to understand common issue trends;

• Develop and maintain project plans, reports, dashboards, user guides and Standard Operating Procedures (SOPs);

• Succinctly document needs of our customers and communicate them to the team;

• Participate in the development and execution of quality assurance (QA) testing.

• Turn data research and insights into opportunities for improvement to help the efficiency of the operational management;

• Present findings and recommendations to internal stakeholders and external vendors and facilitate decision-making among senior management.

Report Building:

• Develop an understanding of the analytics capabilities and match it with the business needs to create impactful data visualizations;

• Conduct data validation research;

• Write SQL queries, functions, and create views. Optimize and improve existing code;

• Build and modify reports created with SQL Server Management Studio and/or PowerBI;

• Provide visualizations on the performance of the operational unit by interpreting trends or patterns in complex data sets;

• Create data dashboards and other data visualization tools to track progress to inform the continuous quality improvement of operational units;

• Routinely prepare a range of data reports customized for specific groups of internal and external stakeholders.

This is an in-office work position, candidate will require to report to worksite; therefore, this position has no remote work option available.

Qualifications

For Assignment Level I:

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.

For Assignment Level II (Information Technology):

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.

For Assignment Level III (Information Technology Fellow):

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE

Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.