Columbia University Patient Safety Specialist in New York, New York

Job TitlePatient Safety Specialist

Job Code Title

Job Requisition Number 095925

Department 7560- FPO Faculty Practice Org

Location Medical Center

Job Type Officer Full-Time Regular

Bargaining Unit

If temporary, indicate duration

Hours Per Week

Job Family General Administration

Salary Grade Officer 106

Salary Range commensurate with experience

Advertised Summary Job Description ColumbiaDoctors (the Faculty Practice Organization) is seeking an experienced Patient Safety Specialist eager to lead our multi-specialty practice organization's Quality Department in our mission of providing the most advanced, highest quality, safest, and most efficient care for our patients.

The Patient Safety Specialist will coordinate patient safety activities across the ColumbiaDoctors Faculty Practice Organization. Reporting directly to the Director, Patient Safety, the Patient Safety Specialist will work closely and collaboratively with the clinical leadership, the CROWN team, practice managers and staff to facilitate patient safety initiatives. The Patient Safety Specialist assists in the development and implementation of patient safety programs. Gathers data detailing patient complaints, grievances, allegations of discrimination and patient-related errors. Conducts analysis in collaboration with departments, divisions and interdisciplinary groups focusing on identifying and addressing systems issues that require re-engineering and design. Recommends changes, policies, or programs that could prevent future errors. Identifies educational needs, develops and presents training materials. Attends presentations and training programs meant to increase awareness of patient safety initiatives. Assesses patient-safety knowledge of employees and recommends changes to training programs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Key resources include ColumbiaDoctors' electronic health record (Allscripts Touchworks and Epic as of February 2020), analytics solutions (COGNOS), Clarity SafetyZone, and other applicable software programs. This position offers a unique opportunity for an articulate innovator and effective change agent to work with clinicians, researchers, clinical and operational staff to develop and lead the safety mission at one of the largest academic multi-specialty practice organizations in the nation.

Minimum Qualifications for Grade

Applicant MUST meet these minimum qualifications to be considered an applicant Requires a bachelor's degree or equivalent in education and experience, plus five years of related experience.

Additional Position-Specific Minimum Qualifications

Applicant MUST meet these minimum qualifications to be considered an applicant Required Experience & Skills

  • Master's degree or equivalent experience in Public Health, Health Policy and Management, Health Administration, systems engineering and re-design, nursing or other clinical healthcare related field.

  • Experience with a variety of methods and skills for complaint, grievance and adverse event reporting, monitoring and investigation including root cause analysis, and failure mode effect analysis and other like tools.

  • Familiarity with US and New York State health care regulations and state reporting requirements

  • Familiarity with the ACA complaint and investigation procedures

  • Requires ability to perform complex statistical analysis

  • Requires highly developed problem solving skills

  • Requires the ability to manage programs and projects

  • Requires demonstrated excellence in interpersonal and written communication skills

  • Data base analysis using standard tools including but not limited to Microsoft Excel

Additional Desirable Experience & Skills

  • Training and/or certification in Critical Incident Stress Debriefing (CISD)

  • At least 5 years' experience with patient safety program development and/or implementation, and risk prevention programs in a highly reliable organization

  • Use of HPI Safety Event Taxonomy

  • Formal Informatics training

  • Experience implementing electronic health records, including CPOE, decision support, and clinical documentation, in an outpatient environment

Special Instructions

Preferred Qualifications - Certified Professional in Patient Safety (CPPS) is preferred

  • Possesses experience with process improvement concepts and tools, group facilitation, data management, and analysis including graphic development and presentations is highly desirable.

Essential Functions This individual evaluates, identifies, plans, coordinates, and leads system-wide patient safety activities to prevent patient harm. This position actively communicates and works closely with identified internal and external customers.

  • Assists with the development and implementation of a Just Culture framework within which all patient safety activities will be carried out.

  • Assists with development and the implementation of the Patient Safety Plan (PSP) and Patient Safety Evaluation System (PSES).

  • Actively identifies patient safety opportunities based upon data obtained from multiple sources.

  • Coordinates, investigates, analyzes, and responds to patient safety issues, complaints, grievances, events, significant care issues or trends.

  • Conducts surveillance, analysis and data reporting for patient safety, while complying with regulatory/accreditation requirements.

  • Participates in implementation of standardized patient safety clinical practices at the system and practice level. Develops and analyzes data for administrative and clinical decision making related to patient safety.

  • Determines risk for exposure of harm/potential harm to patients in response to identified opportunities, outcomes etc. Assists in the determination of the level of containment/control required for: immediate harm, risk for harm in current process and potential for harm.

  • Assesses/investigates patient safety related events. Facilitates root cause analysis, proactive risk assessments, variation reduction and identifies improvements related to patient safety and prevention of harm using process improvement methodologies and tools.

  • Leverages lessons learned and communicates recommendations/required actions to avoid future exposure of harm to patients. Presents data and reports, deficiencies identified during internal surveillance and monitoring, and the status of implementation to key stakeholders and identified committees.

  • Must be able to collaborate with teams to develop and implement new programs aimed at reducing medical error.

  • Serves as a subject matter expert on internal and external patient safety matters. Collaborates with system and facility teams: care management teams, clinical discipline teams, facility leadership, risk management, and other groups as appropriate. Provides education and resources to address changes, identify gaps in compliance, and educate leaders and staff on patient safety requirements.

  • Share responsibility for ensuring security and privacy of data in all our systems.

  • Participate in the investigation of complaints, grievances and events, facilitate appropriate methodology aimed at identifying a root cause, assist in the development, implementation and monitoring or improvement plan.

  • The ability to engage participants to fully participate in assigned root cause analysis and other like problem solving meetings is essential. He/she will work closely with the all of the analysts within the ColumbiaDoctors finance, operations) with a focus to identify and access appropriate data sources and analytics as necessary to support assigned projects.

Additional Essential Functions (Limit to 3950 characters.)

Special Indications

This position works with: There are no special indications for this position

HIPAA Compliance training required Yes

Participation in Medical Surveillance required No

What type of posting? Is this a waiver request? Standard Posting

Requisition Open Date 12-05-2018

Requisition Close Date Open Until Filled

Quick Link

EEO Statement Columbia University is an Equal Opportunity/Affirmative Action employer --Race/Gender/Disability/Veteran.

Local Hiring Columbia University is committed to the hiring of qualified local residents.

This organization is a federal contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). The final rules now require contractors and subcontractors to invite applicants to self-identify as protected veterans or individuals with disabilities.

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The information is being requested on a voluntary basis, and will be kept confidential. Refusal to provide this information will not subject the applicant to any adverse treatment, and will not be used in a manner inconsistent with the act.