Columbia University Instructional Support Assistant in New York, New York

Job TitleInstructional Support Assistant

Job Code Title

Job Requisition Number 096108

Department 4602- SPS School of Professional Studies

Location Morningside

Job Type Support Staff Full-Time Regular

Bargaining Unit

If temporary, indicate duration

Hours Per Week 35

Job Family Administrative Support (2110 Only)

Salary Grade 9

Salary Range $48,139.00

Advertised Summary Job Description We currently have 1 open position available for the 8 am to 4 pm shift.

The Instructional Support Assistant will execute administrative and logistical management to Academic Directors, faculty, and students at the School of Professional Studies. Under the supervision of the Instructional Support Supervisor, the Instructional Support Assistant will execute requests for scheduling, classroom resources, on-site support and other administrative services. The Instructional Support Assistant will also perform other relevant duties and participate in related projects as needed.



  • Under the supervision of the Instructional Support Supervisor, the Instructional Support Assistant will work with specified SPS departments to handle ad hoc logistical requests

  • Provide instructional support for block week classes, MS defenses, capstones, weekend course work, lectures, academically focused receptions, and residencies

  • Arranges classroom space for courses and re-scheduling with professors, as well as notifying students, when needed.

  • Provide logistical support for exams, print and deliver exam papers to exam locations

  • Collaborate with curriculum and instruction team to arrange for class reserves packets (course reserves, library reserves)

  • Proctor opt-out testing for students, as well as other proctoring needs

  • Address faculty requests that are received through Zendesk

  • Responsible for the analysis and reporting of Zendesk data

  • Interface across departments and schools in Columbia University for space requests


  • Execute Zendesk tickets

  • Purchase materials/licenses for Academic Directors/Faculty

  • Send communications to students through Canvas for course related issues.

  • Provide administrative support to course-related activities that require special tech or space needs

  • Execute term-based modification of course information and content


  • In collaboration with Academic Director, faculty, Alumni and Events Management, provide admin support for scheduling Academic events, (weekly, monthly etc.) speaker series, and student workshops

  • Work with Academic Director/Director of Administration to organize speakers/faculty for events

  • Reserve space, coordinate tech set up and any materials for a variety of events including (employer information sessions)

  • Order food for academic events

  • Work with Academic Director's or event stakeholder to provide on-site support for Academic events.

  • You may be asked to work overtime periodically, including evenings and weekends

  • Local Travel may be required

Minimum Qualifications for Grade

Applicant MUST meet these minimum qualifications to be considered an applicant High School diploma or equivalent required.

Minimum of three years of related experience, or combination of education and experience required.

Additional Position-Specific Minimum Qualifications

Applicant MUST meet these minimum qualifications to be considered an applicant - Excellent interpersonal, oral and written communication skills required.

  • Demonstrated ability to work collaboratively as part of a team

  • Demonstrated ability to provide excellent service to all stakeholders.

  • Some evening and weekend work required.

  • Proficiency in Microsoft Office

Special Instructions

Preferred Qualifications - Experience working with faculty and staff in higher education

  • Experience with room scheduling software, student information systems, and learning management systems

  • Knowledge of hybrid, online learning modalities

  • Experience with database management, helpdesk and/or project management software

  • Knowledge of Zendesk or other CRM tools

  • Ability to read, comprehend, analyze and interpret concepts, documents, and data

Essential Functions

Additional Essential Functions (Limit to 3950 characters.)

Special Indications

This position works with:

HIPAA Compliance training required No Response

Participation in Medical Surveillance required No Response

What type of posting? Is this a waiver request? Standard Posting

Requisition Open Date 12-19-2018

Requisition Close Date Open Until Filled

Quick Link

EEO Statement Columbia University is an Equal Opportunity/Affirmative Action employer.

Local Hiring Columbia University is committed to the hiring of qualified local residents.

This organization is a federal contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). The final rules now require contractors and subcontractors to invite applicants to self-identify as protected veterans or individuals with disabilities.

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The information is being requested on a voluntary basis, and will be kept confidential. Refusal to provide this information will not subject the applicant to any adverse treatment, and will not be used in a manner inconsistent with the act.