Columbia University Instructional Support Assistant in New York, New York
Job TitleInstructional Support Assistant
Job Code Title
Job Requisition Number 096108
Department 4602- SPS School of Professional Studies
Job Type Support Staff Full-Time Regular
If temporary, indicate duration
Hours Per Week 35
Job Family Administrative Support (2110 Only)
Salary Grade 9
Salary Range $48,139.00
Advertised Summary Job Description We currently have 1 open position available for the 8 am to 4 pm shift.
The Instructional Support Assistant will execute administrative and logistical management to Academic Directors, faculty, and students at the School of Professional Studies. Under the supervision of the Instructional Support Supervisor, the Instructional Support Assistant will execute requests for scheduling, classroom resources, on-site support and other administrative services. The Instructional Support Assistant will also perform other relevant duties and participate in related projects as needed.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES: (100% of total job)
CLASSROOM AND RELATED RESOURCE SCHEDULING:
Under the supervision of the Instructional Support Supervisor, the Instructional Support Assistant will work with specified SPS departments to handle ad hoc logistical requests
Provide instructional support for block week classes, MS defenses, capstones, weekend course work, lectures, academically focused receptions, and residencies
Arranges classroom space for courses and re-scheduling with professors, as well as notifying students, when needed.
Provide logistical support for exams, print and deliver exam papers to exam locations
Collaborate with curriculum and instruction team to arrange for class reserves packets (course reserves, library reserves)
Proctor opt-out testing for students, as well as other proctoring needs
Address faculty requests that are received through Zendesk
Responsible for the analysis and reporting of Zendesk data
Interface across departments and schools in Columbia University for space requests
INSTRUCTIONAL SUPPORT AND LOGISTICS:
Execute Zendesk tickets
Purchase materials/licenses for Academic Directors/Faculty
Send communications to students through Canvas for course related issues.
Provide administrative support to course-related activities that require special tech or space needs
Execute term-based modification of course information and content
EVENT PLANNING AND COORDINATION:
In collaboration with Academic Director, faculty, Alumni and Events Management, provide admin support for scheduling Academic events, (weekly, monthly etc.) speaker series, and student workshops
Work with Academic Director/Director of Administration to organize speakers/faculty for events
Reserve space, coordinate tech set up and any materials for a variety of events including (employer information sessions)
Order food for academic events
Work with Academic Director's or event stakeholder to provide on-site support for Academic events.
You may be asked to work overtime periodically, including evenings and weekends
Local Travel may be required
Minimum Qualifications for Grade
Applicant MUST meet these minimum qualifications to be considered an applicant High School diploma or equivalent required.
Minimum of three years of related experience, or combination of education and experience required.
Additional Position-Specific Minimum Qualifications
Applicant MUST meet these minimum qualifications to be considered an applicant - Excellent interpersonal, oral and written communication skills required.
Demonstrated ability to work collaboratively as part of a team
Demonstrated ability to provide excellent service to all stakeholders.
Some evening and weekend work required.
Proficiency in Microsoft Office
Preferred Qualifications - Experience working with faculty and staff in higher education
Experience with room scheduling software, student information systems, and learning management systems
Knowledge of hybrid, online learning modalities
Experience with database management, helpdesk and/or project management software
Knowledge of Zendesk or other CRM tools
Ability to read, comprehend, analyze and interpret concepts, documents, and data
Additional Essential Functions (Limit to 3950 characters.)
This position works with:
HIPAA Compliance training required No Response
Participation in Medical Surveillance required No Response
What type of posting? Is this a waiver request? Standard Posting
Requisition Open Date 12-19-2018
Requisition Close Date Open Until Filled
Quick Link jobs.columbia.edu/applicants/Central?quickFind=173768
EEO Statement Columbia University is an Equal Opportunity/Affirmative Action employer.
Local Hiring Columbia University is committed to the hiring of qualified local residents.
This organization is a federal contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). The final rules now require contractors and subcontractors to invite applicants to self-identify as protected veterans or individuals with disabilities.
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