Location Designation: [[cust_rolelocationdesignation]]

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

This person will be a member of the New York Life Planning, Design, and Construction team.

This individual shall provide a positive experience for customers within the business, ensuring service excellence and enhanced experience for the users and occupants within the workplace. The purpose of this position is to support the facilities management arm of the Planning, Design, and Construction team.

The Workplace Experience Coordinator will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of workplace priorities.

The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a fast-paced environment. We are looking for a collaborative, energetic self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

• Serve as point of interaction with employees, offering friendly service to those in the Home Office.

• Manage and coordinate business requests related to space, furniture, and employee experience as gathered from request fulfillment system.

• Coordinate and assist in inter-office Move Add Changes (MAC)

• Maintain regular maintenance schedules of new and legacy office space, execute daily walkthroughs, tracking and reporting of general hoteling conditions within the office.

• Ensure company policies are followed

• Coordinate production and distribution of reports, proposals, and other materials.

• Support the team by undertaking fundamental administrative responsibilities and facilitating the alignment of overarching objectives.

• Note: This role requires on-site presence from Tuesday to Thursday

Information Management

• Meet regularly with managers to provide regular updates on ongoing projects and tasks

• Provide high touch support to employees in the workplace. This includes providing employees with tools, support, information and wayfinding

• Act as the first line of response to Facility related concerns, troubleshoot issues, and follow up as required.

• Regularly assess space readiness, ensuring business requests are fulfilled in accordance with company policies

• Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.

• Ensure complaints, questions, concerns and suggestions from employees and business units are addressed and conduct follow-up, if needed.

• Obtain customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.

KEY COMPETENCIES

• Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required

• Must be able to use laptop, mobile device and wireless technologies

• Ability to read floor plans

• AutoCAD experience a plus, but not required.

• Familiarity with Invoicing and PO processing is a plus, but not required.

• Showcase strong business acumen; develop and maintain vendor relationships.

• Comfortable corresponding with executive level clients, and interacting with individuals at all levels

• Detail oriented, confident, self-starter with exceptional organizational skills

• Maintain a “can do” mentality with the ability to act with minimal information

• Demonstrate integrity, accountability, self-awareness and strong work ethic

• Ability to work under pressure, while acting in a calm manner

• Showcase exceptional emotional intelligence and empathy

IMPORTANT EDUCATION Four-year college/university degree / Minimum high school degree Or 4-7 years of hospitality experience in lieu of a degree

IMPORTANT EXPERIENCE Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.

Salary range: [[cust_salaryRangePosting]]

Overtime eligible: [[customString6]]

Discretionary bonus eligible: [[cust_merit]]

Sales bonus eligible: [[stockPackage]]

Click here to learn more about ourbenefits (https://www.newyorklife.com/careers/corporate/benefits) . Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation (https://www.newyorklife.com/foundation) . We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visitLinkedIn (https://www.linkedin.com/company/newyorklife/) , ourNewsroom (https://www.newyorklife.com/newsroom/) and theCareers (https://www.newyorklife.com/about/careers/) page of www.NewYorkLife.com .

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