Columbia University Assistant Director, Practice Intentional Redesign - Revenue Cycle Operations in New York, New York

Job TitleAssistant Director, Practice Intentional Redesign - Revenue Cycle Operations

Job Code Title

Job Requisition Number 094969

Department 7560- FPO Faculty Practice Org

Location Medical Center

Job Type Officer Full-Time Regular

Bargaining Unit

If temporary, indicate duration

Hours Per Week

Job Family General Administration

Salary Grade Officer 106

Salary Range commensurate with experience

Advertised Summary Job Description ColumbiaDoctors (the Faculty Practice Organization of Columbia University) is seeking an experienced individual to serve as Assistant Director of Practice Intentional Redesign for Revenue Cycle Operations who is part of the Office of Intentional Redesign for the ambulatory practices in our faculty practice in preparation for an enterprise-wide implementation of the Epic system and all future changes. The Assistant Director of Practice Intentional Redesign for Revenue Cycle Operations will assess and evaluate physician practice sites for operational effectiveness and makes recommendations on transformation to successful practices as related to patient centered care and efficiency in the practice setting, focusing particularly on Revenue Cycle Operations, i.e., all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue (e.g., billing, charge capture, coding, co-pay collection, insurance verification, prior authorization obtainment, denial management, reporting, revenue cycle integrity, process improvement, etc.). In addition, the position will look at revenue cycle operations in the departments and centrally to optimize staffing, operations and implement best practices.

The ideal candidate will be experienced in change management principles and have specific expertise in Physician Billing Revenue Cycle operations. The Assistant Director of Practice Intentional Redesign for Revenue Cycle Operations will partner with the leadership in Columbia's clinical departments and the Clinical Revenue Office (CRO) to educate change agents in the methodology of change leadership, develop and provide them with a "change toolbox" and support them through the process of change prior to, during and after the enterprise-wide Epic implementation.

Minimum Qualifications for Grade

Applicant MUST meet these minimum qualifications to be considered an applicant Requires a bachelor's degree or equivalent in education and experience, plus five years of related experience.

Additional Position-Specific Minimum Qualifications

Applicant MUST meet these minimum qualifications to be considered an applicant - Bachelor's degree in Information Technology, Business Administration, Finance, or related field and 5 years of related work experience in a healthcare setting

  • Prior experience in physician billing revenue cycle

  • Strong conceptual understanding of process redesign, project management and build & configuration activities

  • Experience on delivering transformational projects and understanding of change management methodology, discipline and/or strategies.

  • Strong interpersonal skills; ability to interact effectively with multiple disciplines within the practice setting ? physicians, nurses, office Assistant Directors etc.

  • Exceptional communication skills, both written and verbal

  • Excellent active listening skills

  • Ability to clearly articulate messages to a variety of audiences

  • Ability to establish and maintain strong relationships

  • Ability to influence others and move toward a common vision or goal

  • Ability to successfully prioritize multiple responsibilities and projects.

  • Excellent problem solving and investigative skills

  • Strong analytical skills and attention to detail

  • Excellent organization and time management skills

Proficient in the following:

Microsoft Office applications, including Outlook, Excel, and Word; proficiency with PowerPoint, Project; and Visio

  • Available as needed to attend early morning or evening meetings/training sessions with clients

  • Comprehensive knowledge of CPT coding and ICD-10

Special Instructions

Preferred Qualifications - Master's Degree in management/business administration, public health or health-related field degree

  • Experience with large-scale organizational change efforts

  • PROSCI or equivalent Change Management Certification

  • Certified coder (e.g., CPC, COC, CIC, CRC, etc.)

  • Certification in Epic Revenue Cycle modules

Essential Functions - Builds and maintains relationships with department personnel and physicians to adopt, improve and support existing and new IT applications and functionality to reflect "Best Practices" to support the enterprise-wide Epic implementation.

  • Supports the practices' efforts to improve the physician and patient experiences, implements effective and efficient workflows, aligns goals and maximize revenue while ensuring regulatory compliance as part of the enterprise-wide Epic implementation and subsequent optimization.

  • Identify industry best practices and develop a appropriate transition plan to move the institution toward accomplishing revenue cycle optimization.

  • Conduct impact analyses, assess change readiness and identify key stakeholders.

  • Assesses the processes that will be affected by the changes and complete change management assessments of each department.

  • Identifies and builds a network of change agents, key stakeholders, influencers and leaders within each department and educate them in the change management process.

  • Identifies, analyzes and prepares risk mitigation tactics and anticipated resistance

Working with the departments, creates actionable deliverables for the five change management levers:

communications plan

sponsor roadmap

coaching plan

training plan

resistance management plan

  • Supports organizational design and definition of roles and responsibilities

  • Assists change agents in managing stakeholders

  • Tracks and reports issues.

  • Defines and measures success metrics and monitor change progress

Additional Essential Functions (Limit to 3950 characters.)

Special Indications

This position works with: There are no special indications for this position

HIPAA Compliance training required Yes

Participation in Medical Surveillance required No

What type of posting? Is this a waiver request? Standard Posting

Requisition Open Date 09-26-2018

Requisition Close Date Open Until Filled

Quick Link

EEO Statement Columbia University is an Equal Opportunity/Affirmative Action employer --Race/Gender/Disability/Veteran.

Local Hiring Columbia University is committed to the hiring of qualified local residents.

This organization is a federal contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). The final rules now require contractors and subcontractors to invite applicants to self-identify as protected veterans or individuals with disabilities.

You can update your demographic information by logging in and clicking on "EDIT APPLICATION".

The information is being requested on a voluntary basis, and will be kept confidential. Refusal to provide this information will not subject the applicant to any adverse treatment, and will not be used in a manner inconsistent with the act.