Job Description

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. The Division is responsible for ensuring that all directly run and contracted provider sites operate within established budgets, ensure the health and safety of the individuals, and complies with all legal mandates, including federal, state, local laws, and regulations. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The New York City Department of Homeless Services (DHS) is recruiting for one (1) Assistant Commissioner for the Shelter Operations who will:

• Direct, manage and exercise functional control over the Division’s Single Adults, Adult Families and Families with Children, which operate 24 hours a day, 7 days a week.

• Oversee the daily activities of Shelter Operations; partner with the appropriate providers to develop specific referral sources for prevention services with the goal of assisting clients to live independently.

• Effectuate specialized case management initiatives with aggressive and creative strategies to assist all homeless Single adults, Adult families, and Families with children to move into permanent housing.

• Lead efforts and exercises functional control in the effective provision of client services for Single Adults, Adult Families, and Families with Children shelters.

• Direct and manage external relations with contracted service providers, governmental agencies and oversight bodies, and community groups and organizations.

• Advise and consult with Associate Commissioner and other senior Agency staff, on all matters pertaining to Single Adults, Adult Families, and Families with children.

• Administer the provision of shelter and related social services to Single Adults, Adult Families and Families with Children in both the directly operated and contracted facilities throughout the city and ensure compliance with court orders.

• Manage and administratively control the shelter contracting process, including the budgeting, financial and legal aspects.

• Execute cutting edge best practices in homeless services delivery relating to Adults/Shelter Operations and cutting-edge best practices of homeless service delivery to determine effectiveness and organizational applicability.

Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.