This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2209644

Job Title: Field Service Technician\ Hiring Salary Range: \$21.71-\$24.85 DOE\ Position Salary Range: \$21.71-\$29.16\ \ Reports to (Role): Field Service Technician Supervisor\ Department/Group: Information Technology\ Job Code: 2479\ FLSA Status: Non- Exempt\ Travel Required: Minimal\ Hiring Salary (DOE): \$18.46-\$22.16 hourly\ Position Type: Full-Time\ Job Family / Business Unit: Information Technology\ Benefits Eligible: Yes\ PERSI Eligible: Yes

\ Role Statement for Field Service Technician Focusing on Communication Devices:\ The Field Service Technicians role is to support and maintain in-house computer systems, desktops, mobile devices, peripherals, and police radios. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Experience with handheld/car radios and communication devices is preferred.\ \ Description:\ With an emphasis on communication devices, the principal function of an employee in this class is to act as the first level of support on issues for which service requests were submitted. This person is also primarily responsible for end-user computing performance, maintenance, and benchmarking. The work is performed under the supervision and direction of the IT Field Technician Supervisor, but much leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, Department Heads, other City employees, and vendors. The principal duties of this class are performed in a general office environment as well as external sites, vehicles, and/or remote locations.\ \ WHAT YOU WILL DO:\ ROLE SUCCESS PROFILE\ Key Job Accountabilities:\ Display Integrity, ingenuity, and inventiveness in performing assigned tasks.\ Accurately record, track, and document the service desk request problem-solving.\ process, including all successful and unsuccessful decisions and actions taken to reach a final resolution.\ Receive and respond to incoming escalation calls, pages, and/or e-mails regarding PC and/or Communication hardware problems.\ Recommend, schedule, and perform PC, hardware, software, Radios, and peripheral equipment improvements, upgrades, and repairs.\ Assist in developing long-term strategies and capacity planning for meeting future computer hardware/software needs.\ Support development and implementation of new computer projects and new hardware/software installations.\ Maintain up-to-date knowledge of hardware, software, and equipment contracts and supervise contract-based installations.\ Aid in developing business continuity and disaster recovery plans, maintain current knowledge of plan executable, and respond to crises according to business continuity and disaster recovery plans.\ Performs other duties as assigned.\ \ Key Behavioral Competencies:\ Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.\ Responds to customer questions and comments in a courteous and timely manner.\ Is team-oriented and works well in a collaborative environment but can also work independently as necessary.\ Strong focus on providing efficient customer service and satisfaction.\ Maintains current knowledge of new technologies and changes in technology-related trends.\ Is self-motivated and goal-oriented.\ Displays strong attention to detail.\ Has familiarity with and complies with all policies, procedures, rules, and regulations at the organization, local, State, and federal levels.\ Strong focus on continuous service/process improvem nt and constantly seeking ways to automate, increase efficiency, provide value, or eliminate constraints.\ Respect the opinions of others and demonstrate a reasonable relationship with employees, supervisors, and others.\ \ WHAT YOU WILL BRING:\ Education, Experience Level, Certification Requirements:\ High School Graduate or General Education Degree (GED) required\ Associate degree (two-year college or technical school) Preferred, Field of Study: Information Technology field\ 3 or more years of experience in providing IT Customer Service and Technical Support or any equivalent combination of education and/or experience and training that provides the knowledge, skills, and abilities necessary to perform the work\ 3 or more years of experience providing basic personal computers hardware/software support, which includes installing and configuring personal computers and/or peripherals, installing software, and performing routine file backup operations in a medium to large-scale computer or client/server system\ Valid State of Idaho Drivers License required\ CompTIA A+ certification preferred\ ITIL Foundations preferred\ \ Other Requ