JOB REQUIREMENTS: Deposit Operations & EFT Coordinator ID 2024-5385 Location : City Madison Category Member Services FTE 1.0 Schedule Availability Monday-Friday, 8:00am-5:00pm Salary Grade 8 Min USD \$24.95/Hr. Mid USD \$30.67/Hr. Overview We are seeking a dynamic and versatile Deposit Operations & EFT Coordinator (Internally known as Membership Services Specialist) to join our team. This role is integral to our operations, as it involves providing support across three key departments: Electronic Funds Transfer (EFT), Item Processing, and Deposit Operations. The ideal candidate will possess strong financial expertise and excel in navigating complex scenarios with ease. They will serve as the go-to person for high-level projects and be adept at problem-solving and decision-making in ambiguous situations. As a Membership Services Specialist, you\'ll wear many hats, from coordinator to informal leader, and your ability to build bridges between teams will be paramount. With autonomy and trust at your fingertips, you\'ll have the freedom to make judgment calls and execute decisions that shape the trajectory of our success. Responsibilities What You\'ll Do: Knowledgeable of Membership Services products and services to accurately support the processing of deposit related requests, secondary review, and EFT transactions. To include and not limited to: Form Requests, Electronic Payments (ACH, Wires, Mobile Deposit, ITM), Report: monitoring, investigation, and completion. Effective in Membership Services processes, technically proficient, and compliance minded. Efficiently and accurately resolve member inquiries by troubleshooting issues through use of tools and resources. Confident with working in the gray in creating solutions centered on member experience. Investigate and respond accordingly to requests in accordance with departmental service levels, including composing personalized, professional emails, letters, and other correspondence to internal and external members, and vendors, seeking out opportunities to exceed expectations. Take an active role in the development and review of policies, procedures, and best practices to streamline and enhance processes. Be an organizational resource to research, troubleshoot, and resolve complex issues pertaining to Membership Services, including technical and procedural issues, by demonstrating sound judgment and creative problem solving to resolve concerns and issues. Provide direct phone and email support to Member Sales and Service and other internal partners in a consultative manner through delivering exceptional member service and personalized solutions. Utilize tracking methods to identify trends that require additional communication, training, feedback, or... For full info follow application link. UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9EBA15ECD25243B6