37603BR

Extended Job Title:

Student Success Specialist

Position Description:

Provides specialized retention outreach and support services to students and serves as an Academic First Responder to at-risk students. Communicates with students digitally and in-person to provide holistic student support including academic development plans, resource referrals, and academic and career goal setting . Works directly with an academic college and participates in ongoing training and professional development to effectively support student success. The Student Success Specialist position is currently restricted for use in Academic Innovation & Student Success.

Requisition ID:

37603BR

Travel Required:

Up to 25%

Major/Essential Functions:

• Provide high-touch, holistic retention outreach and support to a cohort of undergraduate students and connect them with the appropriate resources to increase their likelihood of personal and academic success.

• Utilize designated technology to maintain accurate records of outreach and student meetings for departmental reporting. Monitor student progress and utilize markers such as alerts, probationary statuses, account holds, and low midterm grades to identify student retention concerns and facilitate successful interventions.

• Participate in centralized retention initiatives such as calling campaigns, tabling at student success events, campus wide outreach events, and supporting students via live chat.

• Collaborate and coordinate communication with an assigned academic college or program to support the unique needs of their population. May include preparing and presenting workshops, coordinating small events, or acting as a learning community stakeholder.

• Participating in ongoing professional development, including identification of supplemental resources and/or student advocacy as appropriate. Populations may include first-generation, international, Hispanic, non-traditional, military-affiliated, and transfer students.

• Other administrative responsibilities intended to accomplish individual, academic college, and departmental goals.

Grant Funded?:

No

Minimum Hire Rate:

19.21

Pay Basis:

Hourly

Work Location:

Lubbock

Department:

Student Engagement

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Full Time

Job Group:

Academic Support Professionals

Shift:

Day

Required Qualifications:

Bachelor's degree required, plus two years relevant experience.

Does this position work in a research laboratory?:

No

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.