Role:

Splunk Professional Services (PS) is a growing and dynamic organization that plays a key role in the success of our customers, our employees, and our company. Our PS Project Coordinators lead customers, partners, and Splunk teams through the implementation of projects using a combination of management and technical skills. They are highly organized, strong communicators, and have a real passion for driving successful customer outcomes. If you possess the ability to manage a portfolio of light to medium-complexity projects and have associate-level experience in project management standard processes, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking. Our goal is not only to make our customers successful but to take your project management skills to the next level.

Responsibilities:

• Responsible for project kickoff and closure activities

• Coordinate with customers for schedule availability and submit resource requests for technical delivery

• Understand customer technical scope and any onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)

• Partner with other PS stakeholders to ensure scope is delivered timely and within budget

• Create and maintain technical project plans outlining tasks, achievement dates, and allocation of resources aligned to statements of work (SOWs)

• Provide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon request

• Own and manage technical project issues through to resolution, and ensure expectations are clearly set with customer and Splunk teams

• Maintain and foster Splunk, partner, and customer relationships

• Identify and promote opportunities for Splunk products and services to meet additional customer requirements

• Maintain up-to-date knowledge of Splunk products, industry-standard processes, and project management skills through continuous learning

• Manage various operational reports to support data hygiene within FinancialForce

• Manage Estimated vs. Actual time delivery through timecard review and reconciliation

Desired Skills and Experience:

• 4+ years of project management or service delivery management experience in a customer-facing role

• Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies

• Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations

• Excellent verbal and written communication skills

• Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team

• BA/BS preferred in business management, computer science, computer engineering or equivalent work experience

• Experience working for a software vendor preferred

• Professional Services tools familiarity: Professional Services Automation, CRM, and Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Note:

Base Pay Range

India

Base Pay: INR 1,600,000.00 - 2,200,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com .