JOB SUMMARY

Interacts with customers; gives information in response to inquiries about accounts, products, and services.

JOB RESPONSIBILITIES

• Takes care and settles customer complaints and special orders

• Answers customers’ questions regarding product or service and operations or maintenance

• Receives and processes orders, provides information concerning pricing, changes in service, nature of products and services is at a level of complexity that usually involves up to two years

• Talks with customers by phone to ensure the best service possible

• Interviews customers to obtain information and explain available services

• Investigates and corrects errors, following customer and company records

• Adjusts complaints concerning billing or services rendered

• Refers complaints of product or service needs with other departments as required to ensure customer service

QUALIFICATIONS

• High school diploma or the equivalent

• 1 years of experience and working knowledge of logistics and/or supply chain management as well as Inbound and Outbound warehouse processes

• Ability to work independently on multiple threads of work, possess strong analytical skills and be highly organized

• Must have a strong customer focus and be self-motivated

• Able to perform data analysis using Microsoft Excel, Word, Access and PowerPoint

Desirable Qualifications:

• Bachelor’s degree in logistics, accounting, engineering, business or finance

• Previous experience with warehouse management systems (preferably SAP)

• Background in warehousing, customer service, records accuracy or inventory management

• Excellent communication, analytical, interpersonal and leadership skills

PHYSICAL REQUIREMENTS

• Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

ADDITIONAL INFO

Neovia is committed to the principles of equal employment opportunity, inclusion, and respect. Neovia does not tolerate unlawful discrimination against anyone – employees, customers, business partners, or others – on the basis of race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, marital status, military service, or any other status protected by the laws and regulations in the locations where we operate.