Student Financial Services (Financial Aid) Counselor

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Student Financial Services (Financial Aid) Counselor

Salary

$45,000.00 - $51,000.00 Annually

Location

Dobbs Ferry, NY

Job Type

Full Time Staff

Job Number

00382

Division

Enrollment Management

Department

Student Financial Services

Opening Date

03/13/2023

Union Status

Union

• Description

• Benefits

Job Posting Summary

Process the daily workflow of the Student Financial Services staff; assist with projects and assignments from the Systems Management Operations staff, the Business Operations staff, and the Student Financial Services staff, in an organized and consistent manner as outlined by the Vice President and the Executive Director.

Counsel students and families, detailing the Student Financial Services processes, including but not limited to student admissions eligibility, student aid eligibility, SAP requirements, enrollment requirements, packaging policies, registration & subsequent billing processes, and R2T4 calculations, etc.

Demonstrate knowledge of financial aid regulations, along with registration, enrollment, disbursement, and refund (financial aid related) regulations. Must keep abreast of ever-changing federal, state, and institutional regulations and policies; ensure institutional policies and procedures are updated on a regular and consistent basis; ensure supporting staff is trained as regulations are updated.

Complete Department of Education Verification processes for those selected. Very those with conflicting data. Make appropriate ‘professional judgments’ for those with special circumstances utilizing knowledge of detailed financial aid regulations and related experience. Manage registration, loan certification, and related outreach and processing efforts of subordinate Student Financial Services staff members.

Process daily payment and related receipts; including, not exclusively, book store voucher processes; collect resulting registration payments; issue appropriate receipts; post appropriate payments; issue applicable receipts; reconcile daily receipts; process refund requests and account corrections; sell parking permits; accept payments for special services.

Process daily, term-based, and annual registration-related items, including but not limited to Census processes, NOA review processes, Grading Closeout processes, transfer credit processes, and degree audit processes. Additionally, ensure aid eligibility and payment compliance are adhered as related to registration compliance, including but not limited to R2T4 calculations, return of funds, disbursement eligibility, etc.

Assist with comprehensive registration and graduation-related processes, ensuring timeliness and accurate processing as related to scheduling, transcript request generation, transfer credit processes, grading follow-up processes, graduation follow-up processes, bulletin development, etc.

Perform various tasks as assigned for Enrollment Management activities, such as: Open House, Accepted Students Days, Scholarship Events, etc.

Attend all departmental staff meetings and training sessions.

Perform other duties and projects as assigned.

Qualifications

Bachelor’s degree required; Master’s degree preferred. Minimum of two to three years experience of higher education related experience required.

Must have experience in Banner, and be proficient with the internet, Microsoft Office Suite, and multiple Department of Education software products.

Broad knowledge of financial aid specific and related regulations (federal and state) required.

Demonstrated leadership, interpersonal, written and oral communication, problem-solving, organizational, and presentation skills.

Demonstrated evidence of detail-orientation, customer service orientation, ability to work independently, ability to manage great levels of responsibility required.

Bi-lingual (Spanish) a plus.

Ability to work long hours, including weekends and evenings as required.

Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check.

Ability to travel between campuses is required, along with national travel.

Physical/Other Requirements:

• Must be able to push, pull, move or lift up to 50 lbs.

• Must be able to meet all general health requirements for the position as per university policies.

  Compensation offered will be commensurate with the educational background and work experience of the individual.

Mercy University promotes a community campus environment. As a result, employment is limited to the following states: New York, New Jersey, Connecticut, and Pennsylvania. Applicants outside of those states or the USA will be required to relocate. Relocation assistance may be provided for eligible moves.

About Mercy

Mercy University is a dynamic, diverse New York City area university whose students are on a personal mission to get the most out of life by getting the most out of their education. Our institution is an independent, coeducational university that offers more than 90 undergraduate and graduate degree and certificate programs within five schools: Business, Education, Health and Natural Sciences, Liberal Arts and Social and Behavioral Sciences. Mercy's efforts in these programs have been recognized over the last several years. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been honored by being ranked nationally among the top Colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU).

Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology and Business. Additionally, to support our diverse student body, Mercy University has pursued and been awarded a number of federal grants which enable us to better develop and deliver services to our students. Mercy University is proud to be recognized as an institution which helps under-served students to achieve their educational aspirations. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019 and 2020.The vibrancy of the University culture is sustained by a diverse student body from around the region. Enrollment, including full-time and part-time undergraduates and graduates is approximately 10,557; The University offers campuses in Dobbs Ferry, Bronx, Manhattan as well as online offerings.

At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

Our Mission:

Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.

EEO Statement

Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, genetic information, disability, or protected veteran status.

The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the company. The University is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.

Campus Safety

Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here. (https://www.mercy.edu/media/annual-security-and-fire-safety-report-1042023)

Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

Health Insurance:

UntitedHealthcare Oxford

In-network and out-of-network plan options

EmblemHealth HIP Prime HMO (Union Staff)

Dental Insurance:

UnitedHealthcare Oxford

In-network and out-of-network plan options

Vision Insurance:

UntitedHealthcare Oxford

Paid Time Off:

Mercy University provides generous leave benefits to its employees.

Disabilities & Workers Compensation Insurance:

Coverage in accordance with New York State regulations

Life Insurance:

Long-Term Disability:The Hartford

Short-Term Disability:The Hartford

Flexible Spending Account (FSA):

Ameriflex

Retirement Benefits:

TIAA

The Mercy University Retirement Plan is comprised of two components:

Deferred Compensation Plan

All eligible employees may contribute to the Deferred Compensation Plan on a pre-tax basis upon joining the University.

Defined Contribution Plan

Eligible employees are enrolled in the Defined Contribution Plan after two (2) years of full-time employment at Mercy University and receive a semi-monthly contribution from the College, based on age and salary. If an employee is under age 36, they will receive a contribution of 3.3% of their annual salary each pay period. If an employee is age 36 or older, they will receive a contribution of 9% of their annual salary each pay period.

If employed full-time for two (2) or more consecutive years by another institution(s) of higher education (college or university), without an intervening break in service within the last twelve (12) months prior to employment before joining Mercy, please submit a waiting period waiver form to Office of Human Resources. The Defined Contribution will begin as of the first day of the month following receipt of the completed waiver form.

Remote Work:

Mercy University recognizes the important role that workplace flexibility can play in an employee’s ability to manage work-life balance.

Learn more about our remote work policyhere (https://www.mercy.edu/media/remote-work-policy-final) .

Tuition Remission: Staff & Faculty

Mercy University provides a competitive education to students and extends that formal education opportunity to employees, and their spouses/domestic partners, and dependents at a reduced tuition rate through this Tuition Remission Benefits Policy for Mercy Employees.

Learn more about our tuition remissionhere (https://www.mercy.edu/media/tuition-remission) .

Tuition Exchange:

We are a member of the Tuition Exchange Program. Employees are eligible to apply for the Tuition Exchange Program after completing two (2) consecutive years of full-time employment.

Employee Assistance Program:

Compsych

Voluntary Benefits:

Allstate Identity Protection

LegalEase

Liberty Mutual Auto & Homeowners

Nationwide Pet Insurance

PlumBenefits

ScriptSave

Working Advantage

Note: The above describes a brief summary of benefits and is subject to change.

Agency

Mercy University

Address

555 Broadway

Dobbs Ferry, New York, 10522

Phone

914-674-7839

Website

http://www.mercy.edu

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