At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

The Associate Relations Director is responsible for leading a team of Associate Relations Managers supporting various markets. The Director coaches and develops team members associate relations skills, leads process improvement for case management and resolution, leads executive level investigations and ensures all performance expectations (SLAs) are achieved. This role is data driven and responsible for insights to get to root cause and make recommendations to support positive associate relations. The Director leads special projects that involve collaboration with cross-functional partners to deliver ministry Human Resources strategies.

Essential Job Functions

• Leads a team of Associate Relations Managers who manage the review, resolution and documentation of code of conduct related matters and policy violations, including but not limited to, harassment, discrimination, retaliation, workplace violence, unprofessional behavior and complex performance issues ensuring the right balance of risk mitigation, engagement and fairness is delivered throughout the case lifecycle.

• Supports and guides the Associate Relations Manager in handling associate employment concerns, providing quality customer service by resolving inquiries, questions and cases in a consistent, accurate and timely manner.

• Uses strong analytical thinking and fact based decision-making skills combined with the ability to think strategically and innovatively. Examines root cause and provides recommendations to management to mitigate repeated issues.

• Acts as a subject matter expert (SME) to support the Center of Excellence (COEs) in the development, design, implementation and administration of associate programs, practices, standard operating procedures and policies to meet the changing needs of the organization and sustaining positive associate relations.

• Conducts employment investigations for cases of a more sensitive or complex nature, including executive level leaders.

• Monitors Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to hold team members accountable. Identify trends and recommend SLA adjustments as appropriate (e.g., changes to scope, quality, responsibilities).

• Leads technology enhancements to drive deeper data analytics and develop persuasive narratives and recommendations from the data. Also includes leveraging surveys and reporting to share alternative solutions and process improvement recommendations with key business partners and COEs.

• Collaborate on behalf of associate relations and partner with cross-functional projects requiring collaboration across multiple COEs to deliver ministry Human Resources strategies.

Licensing/Certification

• Senior Professional in Human Sources (SPHR) (preferred)

Education

• Bachelor's degree in Human Resources (required)

• Master's in Psychology (preferred)

Work Experience

• 8 years of experience in Human Resources (required)

• 3 years of experience in Associate Relations (required)

Skills

• Associate Relations

• Employment Law

• Data Analysis

• Human Resources

• Active Listening

• Conflict Resolution

• Conflict Medication

• Ability to Influence

• Consulting

• Management

• Ability to Work Independently

• Leadership

• Mentoring

• Relationship Building

• Project Management

• Self motivated

• Presentations

• Teamwork

• Collaboration

• Change Management

• Confidential Information

• Professional Judgement

• Decision Making

• Critical Thinking

• Communication

• Interpersonal Skills

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com