Client Advisor Insurances (underwriter assistant)

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

Key Accountabilities and Responsibilities

• Partner with underwriters and COE partners for end-to-end processing of new, renewal business as well as endorsements.

• Participate in pre-binding activities.

• Liaising with brokers/clients, gather information necessary to prepare quotes (either for new submissions or renewals) and update raters, update raters when deemed necessary

• Prepare the referral documentation

• Issue quotes upon receiving instructions from the Underwiter

• Decline submission request if not within UW guidelines (should be included in a second step when confident about technical skills).

• Capture information/documents – Transaction file management

• Participate in post-binding and servicing activities:

• Update bind subjectivities

• Update rater/systems when deemed necessary

• Policy booking and issuance:

• Ensure quality and timeliness of issuing & booking instructions and follow-up on outstanding policies before hand-off to operations,

• Support preparation of Binder/slip, policy, and endorsement for the SSC to issue

• Follow-up on opened subjectivities, support cancellations letters preparation if not due to non-payment (Cancellation process for Unpaid premium will be handled by SSC and at a later will be automated through Collections system)

• Work closely with risk engineering and underwriting to ensure risk engineering program is being executed

• Support underwriters around necessary gathering and processing of documentation for purchased reinsurance (as applicable).

• Liaise with brokers/clients to obtain information needed to prepare adjustments on policies where premium is based on rate (TO, travel, salaries, …)

• Partners with the Collection department:

• Handles Finance queries (through Live Ledger & e- mail)

• Support their effort to recover unpaid premium

• Work with underwriters:

• Set-up systems and underwriting platforms.

• Provide technical direction to underwriting on workflow management tools : research & resolve processing problems in workflow management tools

• Assist w. data/portfolio management

• Assist with Data Integrity together with underwriting: Rate Change, actual to technical, linesize, limits and premium reports are checked against rater and underwriters view to ensure consistency.

• Support UW projects on an ad-hoc basis

• Compliance/Conduct support

• Support the completion and binding of raters in a timely manner

• Support UW with reviewing outstanding quotes and ensuring timeliness of booking instructions

• Support UW during Audit preparation by gathering necessary information

• Support UW with addressing complaints

What we are looking for

• Bachelor’s degree preferred or equivalent work experience in Property but candidates with base skills complemented with business/insurance vocational training will be considered.

• Prioritizing – able to navigate and switch between multiple systems.

• Microsoft Office

• Client Servicing – ability to anticipate client (internal and external) needs and act proactively.

• Problem Solving – identify problems and solutions matched to the appropriate solutions.

• Attention to Detail – demonstrate attention to detail to ensure accurate documentation is maintained.

• Master local country language(s), working knowledge of English – additional language a plus

• Excellent communication skills

• Strong administration skills

• Good time management skills – ability to handle multiple priorities, organise work and meet deadlines

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

#LI-AIG

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

UW - Underwriting

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. (Belgium branch)

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .