TITLE: Case Coordinator TYPE: Non-Exempt Full-Time Regular SUPERVISOR: Executive Director POSITIONS SUPERVISED: N/A SALARY: $20.00/hr.

POSITION SUMMARY: The Case Coordinator is responsible for covering all cases 24/7, mitigating service issues, instituting disciplinary measures among homecare workers sanctioned for violating service policies, documenting significant service issues, and serving as an intermediary and a client or home attendant advocate during crisis related situations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: - Coordinate case coverage for unattended clients utilizing all of the Agency's "on-call" resources. - Match clients' needs with homecare workers' skill set. - Coordinate replacement or relief workers for complaint or emergency cases. - Conduct on-site visits to clients to supervise all newly hired temporary Home Attendants until DOH Clearance is completed. Alternating weekly telephone calls. Documentation of all visits and calls must be kept on file. - Conduct quality assurance and client contact survey to gather feedback regarding the quality of our client services. - Prepare case notes, as necessary as well as compliant and client incident reports. - Routine review of "No Show" and exception reports. - Take immediate action in resolving missed visits. - Provide client advocacy and crisis intervention in collaboration with the Certified Social Worker and Nursing staff. - Consult with Registered nurse regarding client care and homecare worker training needs. - Conduct random telephone calls and quality assurance visits to clients. - Conduct annual performance evaluation for all homecare workers under their caseload. - Transfer, assigns and schedules homecare workers based on client's needs. - Coordinate dropped case with the UIB Coordinator. - Review and approve home attendant requests for personal days and vacation. - Schedule homecare workers for in-service training and annual evaluation meetings. - Assist, in the investigation and resolution of client and homecare worker complaints. - Evaluate and resolve disputes between home attendant and clients. - Communicate to home attendants, all pertinent rules, and regulations and of the Agency. - Counsel and discipline homecare workers, when required. - Prepare and issue written warnings for home attendants who commit violation of any Agency or HRA Policies and Procedures. - Prepare the appropriate documentation of complaint and client incident records. - Encode data on the database system reflecting worker assignments, reassignments, address changes, dates of service, number of clients being serviced by home attendant, personnel specialist/housekeeper changes evaluations and other related information. - Review and complete Exception logs, noting the following schedules; Fridays Logs in by Monday at 11:00 and Saturday, Sunday and Mondays Logs in by Tuesday at 11:00. - Document lateness and institute disciplinary measures to prevent reoccurrence. - Verify that time sheets have correct hours, days, and signatures to ensure accurate payroll preparation. - Initial time sheets, after review and send to payroll. - Must work "on call" and provide "back up" support for other PS' on a rotational basis.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS - High School Ed., preferably Associate's Degree. - 2 years' work experience in the health care field. - Good interpersonal skills. - Bilingual in Spanish

TO APPLY: E-mail your resume to jobs@raintotalcare.org In the subject line of the email, you MUST include "NYSDOL Referral-Case Coordinator." (Please note that only those candidates selected for an interview will be contacted.)