Description

Job Title: Director of Client Intake - Personal Injury Law Firm

Great for someone who wants to leave the hustle and bustle of the busy personal injury firms

Onsite

Summary:

Our personal injury law firm is seeking a Director of Client Intake to join our team. The ideal candidate will have at least 2 years of experience working in a personal injury law firm in the client/case intake department and possess excellent communication and organizational skills. As a Director of Client Intake, you will be responsible for managing client inquiries, conducting initial consultations, and ensuring a smooth transition for clients into our firm.

Responsibilities:

• Client Inquiry Management: Respond to client inquiries via phone or email promptly and professionally.

• Initial Consultations: Conduct initial consultations with potential clients to gather essential information regarding their case and explain legal processes.

• Case Evaluation: Evaluate potential cases based on criteria provided by attorneys and make recommendations regarding case acceptance.

• Client Communication: Maintain regular communication with clients throughout the intake process, providing updates and answering any questions they may have.

• Documentation: Prepare and maintain accurate and detailed records of client interactions, case details, and intake process progress.

• Coordination: Collaborate with attorneys, paralegals, and other staff members to ensure a seamless transition for clients into the firm.

• Follow-up: Conduct follow-up communications with potential clients to collect additional information and provide updates on case evaluations.

• Compliance: Ensure compliance with legal and ethical standards in all client interactions and documentation.

  Requirements

Qualifications:

• Experience: Minimum of 2 years of experience working in a personal injury law firm in the client/case intake department

• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate legal concepts to clients.

• Organizational Skills: Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.

• Empathy and Professionalism: Ability to demonstrate empathy towards clients while maintaining a professional demeanor.

• Attention to Detail: Keen attention to detail and accuracy in maintaining client records and documentation.

• Team Player: Collaborative attitude with the ability to work effectively in a team-oriented environment.

• Computer Skills: Proficiency in using legal case management software, Microsoft Office Suite, and other relevant software applications.

Education:

• A bachelor's degree in a relevant field is preferred but not required.

• Certification in legal studies or paralegal studies is a plus.

Benefits:

• Competitive salary based on experience

• Health and vision insurance options

• Paid time off and holidays

• Professional development opportunities

• 401k with matching

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .