Schedule: Thursday-Monday from 2pm-10:30pm Compensation: $28.32/hour

• Free Dental and Vision
• 23 Paid Holidays - Including 4 Mental Health Days (guaranteed paid holiday each month and most months a 3-day weekend!
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance (50% dependent coverage paid by employer)
• and many more!

Company Overview For more than 50 years, Insight Housing (formerly, Berkeley Food and Housing Project) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the Bay Area - Alameda County, San Francisco, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated to our missionof ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Program Overview This program offers interim housing to homeless individuals residing in encampments. The program offers homeless individuals a safe place to stay and support while they build income, skills, and seek permanent housing.

Position Summary Under supervision of the Program Manager,theProgram Coordinator provides direct supportive servicesand supervisiontohomeless individuals in our hotel based interim housing program. This position provides back-up for site-level administration and assists with housing retention activities. Responsibilities include program intakes,assisting with activities of daily living,HMIS data entry, assessing participants to determine barriers to housing, assist with completing documents, and providing referrals to various community services including substance abuse treatment, mental health services, primary health care, benefits advocacy, and veterans services.

Essential Duties and Responsibilities

• Model best practices for assisting program participants that align with Insight Housings professional standards and ensure excellent customer service. Best practices include but are not limited to low barrier access, harm reduction, trauma informed care, non-violent crisis intervention, motivational interviewing, and conflict management/de-escalation techniques.
• Assist Program Manager in the oversight of facility health and safety related functions such as reporting maintenance issues and conducting safety drills. Provide oversight of site hospitality in the absence of Program Manager.
• Assist the Program Manager with the training and ongoing coaching of Resident Advocates. Includes assisting with on-boarding of new Resident Advocates. Provide feedback to Program Manager on Resident Advocate performance and evaluations.
• Provide information and recommendations to the Program Manager regarding program evaluation and modifications to better meet participant needs, community needs, and the agency mission.
• Assist with HMIS data entry and program intakes in an accurate and timely manner. Creating intake packets and participant charts. Ensure quality control on program documentation and reporting. Inform Program Manager when there are documenting/reporting issues.
• Take the lead in conducting (at least) bi-weekly room inspections including submitting maintenance requests and working in partnership with participants to keep their rooms within health and safety standards.
• Provide conflict/cohabitation mediation between participants as needed.
• Provide supportive services including picking-up, preparing, and servingmeals, stripping beds,cleaningand organizing,laundry,updatingparticipant housing board, restockingcleaning supplies and properly storingfood following healthandsafety guideli es after serving meals.
• Assist participants with and enable them to manage activities of daily living including proper bathing and hygiene practices and maintaining room cleanliness.
• Provide crisis intervention and advocate on behalf of participants as needed.
• Attend and participate in all meetings and training courses as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housings Code of Conduct.
• Perform other tasks as assigned by supervisor.

Qualifications, Skills, and Abilities

High school or GED, or equivalent combination of education, training, and experience.

Two years of experience working with the homeless population or related fields preferred.

Strong hospitality and c