Location: Albany, NY Category: Research Foundation Careers Posted On: Fri Aug 18 2023 Job Description:

The Professional Development Program (PDP) of the University at Albany's Rockefeller College seeks a service-minded individual who is committed to performing high-quality work to fill a Child Support Workforce Trainer/Writer/Instructional Designer position within PDP's Child Support Training and Outreach Project in Albany, NY. This position features an added, one-time $1,500 sign-on bonus payable after successful completion of a six-month orientation period.

Description of Duties:

Under the direction of the Department Manager, position works independently or with other members of the Child Support Training and Outreach Project team in support of completing contract deliverables related to the development and delivery of child support training and specialized support activities in the Office of Temporary and Disability Assistance's (OTDA) Child Support Services (CSS). Duties include, but are not limited to:

• Gathering and analyzing needs data through focus groups, site visits, surveys, job task analysis, policy and practice review to revise current or develop new trainings.

• Organizing and validating content and current program information when creating and updating portions of content for the on-line Child Support Program Manual and other automated child support information systems.

• Writing clear and detailed content documents for use in training programs and program support/information systems.

• Contributing to managing information assets.

• Designing and overseeing development of courses from concept to completion.

• Applying knowledge of adult learning principles when designing courses.

• Developing presentation materials that most effectively support training delivery.

• Designing and conducting effective evaluation components for project activities; analyzing results and uses in revising current or developing new offerings.

• Delivering training or other presentations.

• Keeping abreast of sponsor requirements and priorities related to completing project activities; following established protocols for working within field-based environment located at OTDA.

• Collaborating with other project team members and completing work activities within a shared Windows-based computer environment.

• Leading curriculum development or other work product teams/projects by preparing and writing detailed plans, assigning tasks, and monitoring progress.

• Contributing to quarterly or other routine or periodic reports.

  Job Requirements:

Minimum Qualifications:

• Bachelor's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.

• Minimum three years' professional full-time work experience.

• Experience developing and writing content for curricula or training materials; or creating and writing content for job aids, user guides, procedural/reference manuals, automated help systems or software documentation; or writing scripts or storyboards for instructional videos.

• Experience delivering training or informational presentations using classroom-based or live, remote technology-based delivery methods; or teaching.

• Experience using a computer for work productivity such as shared calendar, document sharing, document templates, spreadsheets, and presentation tools preferably MS Outlook, SharePoint, Word, Excel and PowerPoint.

• Strong written communication skills including writing, proofreading, and editing skills with demonstrated proficiency with English language grammar/usage.

• Strong oral communication and presentation skills; demonstrated ability to speak clearly and confidently as a trainer/presenter.

• Able to manage time effectively and deal with multiple priorities.

• Strong interpersonal skills with strong team and customer orientation.

• Applicants must address in their applications their abilities to work with a culturally diverse population.

• Willing and able to travel throughout NYS to conduct work activities to areas that may not be served by public transportation.

• Able to lift and transport training materials (up to 40 pounds) or equipment (laptops, projectors).

Preferred Qualifications:

• Master's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.

• College degree(s) in one of the following fields: education, instructional design, a social science, library/information science, communication, finance/accounting or English.

• Experience with NYS child support enforcement or other social service/public welfare programs.

• Experience designing, developing, and delivering adult workplace training programs.

• Experience developing training for automated data management systems related to casework or accounting.

• Experience with gathering content for writing reference or training materials by interacting with subject matter experts or by researching, reading, and interpreting source documents such as organizational policy/procedural materials.

• Experience with publication design.

• Experience with, knowledge of, or interest in and ability to learn HTML, Adobe design tools, RoboHelp, Camtasia, Captivate or other software including presentation tools, and web-based training or meeting delivery tools such as Webex.

• Experience with web technologies or web content management.

• Knowledge of, experience with or coursework in web technologies, computer programming, systems analysis, business processes, accounting or financial systems, adult learning theory and instructional design process.

  Additional Information:

Salary Range: $63,000 - $66,117 (annual)

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three-year period. Please refer to the following website for the complete Annual Security Report ("Clery Report"): http://police.albany.edu/asr.htm

As an Equal Opportunity/Affirmative Action Employer, The Research Foundation for SUNY will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.